Here at Little Lake District Luxuries we will always produce and dispatch your items to the highest possible standard. We welcome customer’s comments and if a customer is dissatisfied with any of their item/s they receive, we will always try our best to resolve any issue and endeavor to find a solution which will leave you satisfied.
If you are not 100% satisfied with your order please contact us within 14 days of receipt of your order. We require the faulty or damaged goods to be returned to us within these 14 days with an explanation of what the issue is so we can begin the replacement or refund process. Little Lake District Luxuries reserve the right to request photographic evidence of any damages to any item/s so we may proceed with the refund process.
Once we have received the item/s in question we will look over the item/s and if we feel it appropriate we will issue a full refund back to the original payment method as soon as possible. Refunds may differ with regards to time taken for the funds to appear in your account, this is due to individual banks/payment methods own terms and conditions.
Postage costs for the returned item/s must be paid for by the customer.
If you have any further questions regarding our returns policy please contact us on
Littlelakedistrictluxuries@gmail.com or Tel: 07506725880.
UK Mainland Delivery
Service: Royal Mail Estimate 2-3 Working Days